Terms & Conditions

La Natura Casa terms and conditions for all purchases made online.

These terms and conditions govern your use of our website. By accessing this site, you accept these terms in full. If you disagree with any part of these terms, please do not use our site.

User license:

Unless otherwise stated, La Natura Casa and/or its licensors own the intellectual property rights for the content of this site. You are permitted to temporarily view and download one copy of the Content for personal, non-commercial use only.

Restrictions:

You must not :
  • Republish content from this website.
  • Sell, rent or sub-license content from this website.
  • Reproduce, duplicate or copy material from this website for commercial purposes.
  • Modify or adapt any content on this website.

Orders :

By placing an order on our site, you warrant that you are authorized to use the payment method provided. We reserve the right to refuse or cancel an order for any reason, including for violation of these terms and conditions.

Modification of the Conditions:

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on this site. Applicable Law: These terms and conditions are governed by the laws in force in Canada and any dispute arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of Canada. If you have any questions regarding these terms and conditions, please contact us at info@lanaturacasa.ca

DELIVERY TO CANADA

All of our orders are shipped by different transport companies (mostly by the local delivery company), within 3 to 10 working days. Postal costs linked to delivery are automatically applied to the total amount of your order when purchasing online.

RETURN POLICY

We do not accept any exchanges, we do not make any refunds or price adjustments on our products and accessories. It is currently impossible to cancel an order. If a problem arises, you can always contact us by email at info@lanaturacasa.ca with your order number.

If you have allergies, be sure to look at the ingredient list carefully before purchasing. If you experience a skin reaction, consult a healthcare professional. Send us a photo by email with an explanation so that we can guide you.

CONTROL PROBLEMS

La Natura Casa is not responsible for lost orders, damaged products, or delivery errors caused by carriers. Before confirming the purchase, the buyer must ensure that they provide the correct delivery address and payment information before finalizing their order.

PAYMENT METHODS

All prices are shown in Canadian dollars. We only accept payments by Visa and MasterCard credit cards.

Appointment Cancellation Policy:

We understand that sometimes circumstances may change, and you may need to cancel your reservation. Here is our cancellation policy:

  • Cancellations must be made at least 48 hours in advance to avoid cancellation fees.
  • If you cancel your reservation less than 48 hours before the scheduled date, a cancellation fee of $25 plus taxes will be applied.
  • If cancellation is made with more than 48 hours notice, no cancellation fee will be charged.
  • Cancellation requests must be submitted in writing or by telephone according to the information provided when booking.


We appreciate your understanding and cooperation with our cancellation policy. If you have any questions or need assistance, please do not hesitate to contact us.

PRIVACY POLICY

Any personal information you provide to us when making a purchase on our website will be treated confidentially and securely.

We undertake not to disclose it to third parties, except where necessary to provide the service you have requested, such as processing payments or delivering products.

Your personal information will be used solely for the purpose of completing and processing your order, as well as to inform you about relevant updates and offers from our company, if you have chosen to subscribe to our mailing list.

We fully respect Quebec legislation on the protection of personal information and we are committed to protecting your private information with the greatest diligence.

If you have any concerns about how your information is processed, please contact us and we will do our best to accommodate your needs.