Terms & Conditions

La Natura Casa terms and conditions for all purchases made online.

These terms and conditions govern your use of our website. By accessing this website, you accept these terms in full. If you disagree with any part of these terms, please do not use our site.

License to use:

Unless otherwise stated, La Natura Casa and/or its licensors own the intellectual property rights in the material on this site. You are permitted to temporarily view and download one copy of the materials for personal, non-commercial use only.

Restrictions:

You must not:
  • Republish content from this website.
  • Sell, rent or sublicense content from this website.
  • Reproduce, duplicate or copy material from this website for commercial purposes.
  • Modify or adapt any content on this website.

Orders:

By placing an order on our site, you warrant that you are authorized to use the payment method provided. We reserve the right to refuse or cancel any order for any reason, including breach of these terms and conditions.

Modification of the Conditions:

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on this site. Applicable Law: These terms and conditions are governed by the laws in force in Canada and any dispute arising out of these terms and conditions will be subject to the exclusive jurisdiction of the courts of Canada. If you have any questions regarding these terms and conditions, please contact us at info@lanaturacasa.ca

DELIVERY TO CANADA

All our orders are shipped by different transport companies (mostly by the local company livrapide ), and this, within 3 to 10 working days. The postal costs related to delivery are automatically applied to the total amount of your order when purchasing online.

RETURN POLICY

We do not accept any exchanges, we do not make any refunds or price adjustments on our products and accessories. It is currently impossible to cancel an order. If a problem occurs, you can always contact us by email at info@lanaturacasa.ca with your order number.

If you have any allergies, be sure to check the ingredient list before purchasing. If you have a skin reaction, consult a healthcare professional. Email us a photo with an explanation so we can guide you.

ORDER PROBLEMS

La Natura Casa is not responsible for lost orders, damaged products, or delivery errors caused by carriers. Before confirming the purchase, the buyer must ensure to provide the correct shipping address and payment information before finalizing his order.

PAYMENT METHODS

All prices are listed in Canadian dollars. We only accept Visa and MasterCard credit card payments.

Appointment Cancellation Policy:

We understand that sometimes circumstances can change, and you may need to cancel your reservation. Here is our cancellation policy:
  • Cancellations must be made at least 48 hours in advance to avoid cancellation fees.
  • If you cancel your reservation between 24 and 48 hours before the scheduled date, a cancellation fee of $25 plus taxes will be applied.
  • If cancellation is made less than 24 hours before the appointment, a fee of $35 plus taxes will be applied.
  • If cancellation is made with more than 48 hours notice, no cancellation fee will be charged.
  • Cancellation requests must be submitted in writing or by telephone according to the information provided at the time of booking.

We appreciate your understanding and cooperation with our cancellation policy. If you have any questions or need assistance, please do not hesitate to contact us.


PRIVACY POLICY

Any personal information you provide to us when making a purchase on our website will be treated confidentially and securely.

We undertake not to disclose them to third parties, except where necessary to provide the service you have requested, such as processing payments or delivering products.

Your personal information will be used only for the purpose of completing and processing your order, as well as to inform you about relevant updates and offers from our company, if you have chosen to subscribe to our mailing list.

We fully respect Quebec legislation on the protection of personal information and we are committed to protecting your private information with the greatest diligence.

If you have any concerns about how your information is handled, please contact us and we will do our best to meet your needs.