Terms & Conditions
La Natura Casa terms and conditions for all purchases made online.
User license:
Restrictions:
- Republish content from this website.
- Sell, rent or sub-license content from this website.
- Reproduce, duplicate or copy material from this website for commercial purposes.
- Modify or adapt any content on this website.
Orders :
Modification of the Conditions:
DELIVERY TO CANADA
All of our orders are shipped by different transport companies (mostly by the local delivery company), within 3 to 10 working days. Postal costs linked to delivery are automatically applied to the total amount of your order when purchasing online.
RETURN POLICY
We do not accept any exchanges, we do not make any refunds or price adjustments on our products and accessories. It is currently impossible to cancel an order. If a problem arises, you can always contact us by email at info@lanaturacasa.ca with your order number.
If you have allergies, be sure to look at the ingredient list carefully before purchasing. If you experience a skin reaction, consult a healthcare professional. Send us a photo by email with an explanation so that we can guide you.
CONTROL PROBLEMS
La Natura Casa is not responsible for lost orders, damaged products, or delivery errors caused by carriers. Before confirming the purchase, the buyer must ensure that they provide the correct delivery address and payment information before finalizing their order.
PAYMENT METHODS
All prices are shown in Canadian dollars. We only accept payments by Visa and MasterCard credit cards.
Appointment Cancellation Policy:
We understand that sometimes circumstances may change, and you may need to cancel your reservation. Here is our cancellation policy:- Cancellations must be made at least 48 hours in advance to avoid cancellation fees.
- If you cancel your reservation less than 48 hours before the scheduled date, a cancellation fee of $25 plus taxes will be applied.
- If cancellation is made with more than 48 hours notice, no cancellation fee will be charged.
- Cancellation requests must be submitted in writing or by telephone according to the information provided when booking.
We appreciate your understanding and cooperation with our cancellation policy. If you have any questions or need assistance, please do not hesitate to contact us.
PRIVACY POLICY
Any personal information you provide to us when making a purchase on our website will be treated confidentially and securely.
We undertake not to disclose it to third parties, except where necessary to provide the service you have requested, such as processing payments or delivering products.
Your personal information will be used solely for the purpose of completing and processing your order, as well as to inform you about relevant updates and offers from our company, if you have chosen to subscribe to our mailing list.
We fully respect Quebec legislation on the protection of personal information and we are committed to protecting your private information with the greatest diligence.
If you have any concerns about how your information is processed, please contact us and we will do our best to accommodate your needs.